Terms of Service
This website is operated by Lily & Lilac. Throughout the site, the terms “we”, “us” and “our” refer to Lily & Lilac and the terms “you” and “your” refer to the customers. Lily & Lilac offers this website, including all information, tools and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.
By accessing our site and/ or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms
of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence, or that you are at least the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any unlawful or unauthorised purpose nor may you, in the use of the Service, violate any laws of India.
General Terms
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Service without express written permission by us.
Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. We reserve the right to modify the contents of this site at any time. You agree that it is your responsibility to monitor changes to our site.
Products & Services
Availability of products is subject to change.
Product images are indicative only; actual products may vary slightly in colour, shape, size, packaging and other visual characteristics. We shall not be liable for variations that occur as a natural result of handmade, perishable, or sourced products. Colours displayed on the
website may appear differently depending on screen settings, device, or monitor calibration. We shall not be liable for variations in colour perception.
Cakes are sourced from multiple third-party vendors, and decoration styles may vary. We shall not be held liable for differences between the cake image displayed on the website and the final cake delivered, provided the flavour, size, and overall value remain as ordered. Our
products may contain or come into contact with allergens, including but not limited to food ingredients, floral pollen, or synthetic materials. We do not accept liability for any allergic reactions, sensitivities, or health-related issues arising from the use or consumption of products delivered through our service.
Certain products, including but not limited to cakes and packaged food items, are sourced from third-party vendors. While we coordinate fulfillment, we do not manufacture these products and shall not be responsible for the acts, omissions, quality standards, or operational decisions of such third-party vendors, except as required under applicable law.
Substitution Policy
Order, Pricing and Payments
All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
We reserve the right to modify prices or discontinue products at any time without notice. We reserve the right to refuse or cancel any order placed with us, including but not limited to those that appear to be fraudulent or contain incorrect information.
You agree to provide current, complete, and accurate purchase and account information for all orders placed on our website. You further agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
Refunds & Cancellations
All requests for order cancellation, refunds, rescheduling, or modifications shall be governed strictly by our Refund and Cancellation Policy, available on our website and incorporated herein by reference.
By placing an order on this website, you acknowledge that you have read, understood, and agreed to the Refund and Cancellation Policy in addition to these Terms of Service.
Delivery Information
Our delivery services are limited to Goa.
We do not guarantee delivery at a specific time. All orders will be executed on the date selected by the customer at any time between 8:00 AM and 8:00 PM.
The customer is responsible for providing accurate delivery information. We are not liable for failed deliveries due to incorrect addresses, recipient unavailability, or refusal to accept the order.
Force Majeure
We shall not be held liable for any failure or delay in the performance of our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to acts of God, extreme weather conditions, floods, storms, fires, pandemics,
strikes, labour disputes, governmental actions, transport disruptions, power or network failures, vendor non-performance, or any other circumstances beyond our control. In such events, delivery timelines may be extended or orders may be cancelled or rescheduled without liability.
User Comments, Feedback & Submissions
If you send us creative ideas, suggestions, proposals, or other materials, you agree that we may use them without restriction or compensation.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Errors, Inaccuracies & Omissions
Occasionally there may be information on our site that contains typographical errors or inaccuracies. We reserve the right to correct any errors and to cancel or refuse any order placed for a product or service listed with incorrect information, including after an order has been submitted or payment has been processed.
Intellectual Property
All content on this website, including but not limited to text, images, photographs, logos, designs, graphics, and trademarks, is the property of Lily & Lilac or its licensors. No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.
Prohibited Uses
In addition to other prohibitions as set forth in these Terms of Service, you are prohibited from using the website or its content:
(i) For any unlawful purpose or to solicit others to perform or participate in any unlawful acts
(ii) To violate any applicable local, state, national, or international laws or regulations
(iii) To infringe upon or violate our intellectual property rights or the intellectual property rights of others
(iv) To submit false, misleading, or fraudulent information
(v) To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any individual or entity
(vi) To upload, transmit, or distribute any viruses, malware, or other malicious code that may affect the functionality or operation of the website or related services
(vii) To collect or track the personal information of others without consent
(viii) To spam, phish, pharm, pretext, crawl, scrape, or interfere with the security features of the website
(ix) To interfere with or circumvent the security or proper functioning of the Service, the website or any related networks
(x) To use the Service in any manner that could damage, disable, overburden, or impair our website or reputation
We reserve the right to suspend or terminate your access to the Service, without notice, if we determine that you have violated any of the prohibited uses outlined above or any other provision of these Terms of Service
Limitation of Liability
Our Service and all products delivered through it are provided “as is” and “as available”. We do not guarantee uninterrupted, timely, secure, or error-free service.
To the fullest extent permitted by applicable law, in no event shall our total liability for any claim arising out of or relating to any order, product, or service exceed the total amount paid by the customer for that specific order.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, emotional distress, or loss of business opportunity.
Indemnification
You agree to indemnify, defend, and hold harmless Lily & Lilac, its owners, directors, officers, employees, affiliates, agents, and service providers from and against any and all claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to: (i) your breach of these Terms and Conditions, including the Refund and Cancellation Policy of this website; (ii) your misuse of the website or services; or (iii) your violation of any applicable law, rule, or regulation.
Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website. Your continued use of the website constitutes acceptance of those changes.
Severability
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, such provision shall be deemed severed, and the remaining provisions shall continue in full force and effect.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of India. You agree that all disputes, claims, or legal proceedings arising out of or relating to our services, website, or these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Goa only.