By placing an order on this platform, the customer agrees to be bound by the Refund and Cancellation terms set out below.

1. Order Cancellation

As most of our products are perishable and made-to-order, cancellations are subject to the timelines below:

(i) Flower bouquets, arrangements, hampers, chocolates, fruits and other ancillaries (not including cakes)

• • • More than 72 hours before delivery: Full refund
    • Less than 72 hours but more than 24 hours before delivery: 50% refund
    • Less than 24 hours before delivery: No refund

(ii) Cakes (require advance preparation)

• • • Less than 48 hours before delivery: No refund

Orders that are not confirmed or accepted shall be eligible for a full refund.

All cancellation requests must be raised through the official communication channels provided on the website.

2. Address Change

Requests for changes to the recipient’s delivery address may be accepted only if made at least 48 hours prior to the scheduled delivery date, and may be subject to additional charges.

Address change requests made less than 48 hours prior to delivery shall not be guaranteed.

3. Order Modification

Requests for changes to the order (including product substitutions, add-ons, or removals) may be considered only if made at least 48 hours prior to delivery, subject to product availability and price adjustments.

Requests made less than 48 hours prior to delivery shall not be guaranteed.

4. Damage or Quality-Related Issues

Because our products are highly perishable, customers are required to inspect the product at the time of delivery.

Any concerns relating to visible damage, incorrect items, or quality must be reported immediately to the delivery personnel.

Once the order is accepted or delivery is completed, the product shall be deemed delivered in good condition.

Issues due to post-delivery handling (heat, sunlight, improper storage, etc.) are not eligible for return, refund, or replacement.

Complaints raised after delivery shall not be accepted.

In cases of substantial damage reported at delivery, we may offer:

• Replacement (subject to availability)
• Refund (partial or full as appropriate)

Any approved refund or redelivery shall be initiated within 72 hours.

5. Substitution Policy

Flowers and gifting products are subject to seasonal and market availability.

In the event that any product, component, or specific element is unavailable, we may substitute it with an alternative of equal or higher value. Substitutions shall be made only where necessary and shall be consistent with the overall theme, colour palette, and intended purpose of the original order.

Where possible, we will attempt to inform you in advance; however, we reserve the right to make substitutions without prior notice to ensure timely delivery.

6. Delivery Terms

Standard delivery hours are between 9:30 AM and 7:00 PM.
Timings may extend during peak occasions or due to factors beyond our control, including but not limited to traffic, weather conditions, strikes, or civil disturbances.

We do not guarantee delivery at a specific time. Any special delivery time request shall be treated as a best-effort service only.

We shall make only one delivery attempt. An order is considered successfully delivered if delivery cannot be completed due to:

(i) Incorrect or incomplete shipping/ delivery address
(ii) Recipient unavailable
(iii) Locked premises
(iii) Incorrect or incomplete contact details
(iv) Recipient refusing to accept the delivery
(v) Product left at the Gate/ Reception/ Neighbor/ Security
(vi) Physical obstruction or safety risk preventing delivery

In such cases, no refund or re-delivery shall be possible.

7. Force Majeure

We shall not be liable for delivery delays or non-delivery caused by events beyond our control, including but not limited to natural disasters, heavy rainfall, accidents involving delivery personnel or vehicles, government restrictions or civil disturbances.

Orders may be rescheduled once conditions normalise, without liability for delay.

8. Grievance Redressal

In compliance with Indian consumer laws:

Grievance Officer:
Name: Prashant Naik
Email: lilylilaccorner@gmail.com
Contact Number: 7517710827

All grievances will be acknowledged and addressed within a reasonable timeframe.

9. Final Note

Because our flowers and gifts are made fresh especially for you, we truly appreciate your understanding and cooperation.

This policy works alongside our Terms of Service, and together they apply to all orders placed on our website.